Return Policy Page

All items must be returned is in original form (unused, unworn, original packaging, seals, and tags attached), along with all the accessories, manuals, and warranty card that came with it. All items sent for return first go through quality check to ensure they are returned in the original condition. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

If your product is damaged, defective, or incorrect at the time of delivery, please contact us within 7 days. Items can be returned within 7 days of delivery i.e., if an item was delivered on 1st December, it can be returned till 8th December. Please note that return request will not be processed if the item is “no longer needed”.

You may cancel the order any time before your order is dispatched. For order cancellation please call our helpline at (92)  304 1112647.

In case, the order gets delivered before cancellation, you may also cancel it by not receiving the parcel.

What is the process of returning an item?

If your item does not fall under restricted categories, you can initiate a return request by calling our helpline at (92)  304 1112647.. Our customer service team will guide about the return procedure.

How long does it take to get a refund?

Store Credit: Within 1-2 business days after quality check

Bank Deposit: Within 7-12 business days after quality check

Credit Card Reversal: Within 1-3 business days after quality check

What items cannot be returned?

Items that fall in the following categories are not eligible for returns:

• Men & Women Innerwear and Swimwear
• Skincare and Haircare Items
• Perfumes and Fragrances (including Deodorants)
• Grocery Items
• Laundry and Cleaning
• Pet Supplies
• All Sale Items

What will happen if my return request is not approved?

If your return request is not approved, we will inform about the reason. Your product will be sent back to you without any shipping charges.